• Zoef Robot strives to offer orders for shipment within 1 to 2 working days after receipt of payment.
  •  We will inform you about the shipment of your package and will provide you with the Track & Trace information. The shipping time of your package is usually 1 to 2 working days. If you have not received a track and trace code, check whether it has not ended up in the SPAM folder.
  • In general, your order will be delivered to you within 2 to 3 days. If this is not the case, we will inform you.

Delivery of the Order

  • At home, at work or at another address
  • You can change the address and have your order delivered to your work, friends or family. Then add this address to customer data. We will then ensure that your order arrives at the correct destination.
  • At a pick-up point
  • Don't feel like waiting at home for the delivery person? Have your order* delivered to a PostNL collection point at Gamma, Primera, and many other collection points. Then add the shipping method for "Pick up at Pickup Point".
  • You can then select the nearest collection point under Customer Details. We will then ensure that your order is delivered to a collection point.

Shipping & Service charges

  • Sending orders within the Netherlands is free, provided the total amount of your order is more than € 150. If you order for less, we will charge the shipping costs.
  • Shipping costs are also charged for shipping abroad, with the exception of Belgium.
  • An order will not be sent by us if it cannot be shipped completely, unless this has been discussed with the customer.
  • Do you have additional wishes about how the order should be delivered? Please enter it in the comments box. We will see if this is feasible. If additional costs are required for this, they will be charged to you. Only when these service costs have been paid, the order can be shipped.